KYC Policy

Purpose

KYC (Know Your Customer) verification is required to enable payouts and to comply with U.S. payment and anti‑fraud regulations.

What we collect

• Legal name, date of birth, and address.
• Government-issued ID (passport, driver’s license, or state ID).
• Supporting documents and verification metadata from the provider.

When verification is required

• Before payouts can be released or withdrawn.
• If requested due to risk, compliance, or account changes.

Review timing

Reviews are typically completed within 3–5 business days. Additional documentation may be requested if information is incomplete or inconsistent.

Failure and resubmission

If verification fails, we’ll provide a reason and allow resubmission when permitted by the provider. Payouts remain blocked until verification is completed.

Data handling

Verification data is processed by our identity provider and stored as required for compliance. See the Privacy Policy and Data Retention Policy for details.

Support

If you need help, use the Help page to contact support.